The Autonomous Digital Enterprise – let’s make it practical (Part 2- Technology tenets explained)
The Autonomous Digital Enterprise – let’s make it practical (Part 2- Technology tenets explained)
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In Part 1 we said that organisations need to transform the way they operate to realise the 3 key trades of success: Agility, Customer Centricity and Actionable insights.
The Autonomous digital Enterprise will exploit valuable data with automation and intelligence to optimise business operations, create new routes to revenue and a clear pathway to innovation. Operational-and Digital transformation are key changes organisations will make in order to survive.
The BMC Autonomous Digital Enterprise is a framework that helps organisations create an IT environment that is self-managing, self-optimising, and self-healing.
In Part 1 we had a practical look at Innovation and Digital business domains – Adoption required within the operating model of an organisation. Technology however is changing the way we operate, but technology is also the thing being changed. The ADE comprises interconnected technology-enabled systems that operate with minimal human intervention. In part 2 we will discuss the technology tenets required to transform to an Autonomous Digital Enterprise.
There are 5 key technology tenets that underpin any Autonomous Digital Enterprise:
- Transcendent Customer Experience
- Automation Everywhere
- Enterprise DevOps
- Data Driver Business
- Adaptive Cyber Security
Transcendent Customer Experience
Personal Customer Experience is key in surviving, but also to gain the edge on competitors. Consumers and employees are not brand ambassadors anymore – they will go to where they get the best offering with the best experience and best service.
The Transcendent Customer Experience tenet leverage business data with key insights across technology, employees and tools to provide this personalised experience.
Automation Everywhere
In order to gain the benefits of actionable data insights and best customer experience, automation everywhere is required. Automation brings IT and business operations closer together – this allows business to provide automated services focusing on increased efficiencies and customer experience. Automation everywhere enables a scalable business offering, data-driven decisions based on historical interactions, enhanced quality, optimisation of resources and less manual labour. This tenet is focused on automating the management and maintenance of IT systems, including monitoring, troubleshooting, and incident response. By automating these tasks, organisations can reduce the need for human intervention, which can help to improve efficiency and reduce the risk of human error.
Enterprise DevOps
Organisations need to be agile in their offerings provided to customers. This require continued innovation in offerings with updated and new functionality. Being able to quickly and efficiently plan, develop, test, deploy and support/operate application offerings is key in providing value and enhanced customer experience. Enterprise Devops focus on the application lifecycle and ensure optimised released cycles and quality.
Data driven Business
We all agree data is the “gold” of the future. This holds very true for data generated in IT Systems. Making business and operational decisions based on insights using transaction, event, forecast and business metric allow organisations to predict future requirements, business opportunity and possible new revenue streams. Artificial Intelligence and machine learning are required to understand the data, the data sources and how this data will add value to better operations, create efficiencies and provide better insights, ensuring better customer experience.
Adaptive Cyber Security
No longer are we just trying to prevent security vulnerabilities, but the key is to detect vulnerabilities as soon as possible and action remediation based on vulnerability priority and impact. Security, Service Management and IT Operations teams need to work closer together to ensure quick response. This tenet is focused on using advanced security technologies, such as threat intelligence, behavioural analytics, and machine learning, to automatically detect and respond to security threats. By automating these tasks, organisations can reduce the risk of data breaches and other security incidents.
By implementing the five tenets of the BMC Autonomous Digital Enterprise, organisations can create an IT environment that is more efficient, more secure, and more responsive to the needs of users. This can help to improve the overall performance of the organisation, increase business agility, and reduce costs.
We will cover each of the technology tenets in detail during the rest of the “Let’s make ADE Practical” series.
Contact Marten van Heerden for more information around Autonomous Digital Enterprises and how BMC support this transformation.
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