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TRANSCENDENT CUSTOMER EXPERIENCE
TRANSCENDENT CUSTOMER EXPERIENCE
A Transcendent Customer Experience recognizes the full lifecycle of internal and external customer touchpoints and gives people what they need, where and when they need it, in a highly personalized, frictionless experience.
Intelligent automation and artificial intelligence (AI) tools are the key technology drivers of the Transcendent Customer Experience. They enable personalized, responsive service that creates happy customers and frees up employees from arduous, mundane processes so they can focus on
business-critical tasks.
The technology works alongside human expertise to:
Empower employees with modern tools to quickly solve basic problems on their own.
Support edge computing and Industrial Internet of Things (IIoT) for a connected technology matrix.
Provide customers with simple, mobile-friendly user interfaces, intuitive virtual solutions, and conversational self-service tools.
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