The Autonomous Digital Enterprise – Lets make it practical (Part 4 – Automation Everywhere)
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In Part 1 the BMC ADE was introduced. A future-state business framework to help organisations successfully transform through Actionable Insights, Business Agility and Customer Centricity. In the series we step through the 5 Technology Tenets that enables the ADE.
The speed of technological change goes hand-in-hand with exponential complexity, encasing great value, often responsible for stalled digital transformation initiatives.
The tenet, Automation Everywhere, helps business embrace new and emerging technologies and harness the value from explosive data growth.
BMC delivers automation capabilities to all areas of IT Operations and Business Operations. Efficiencies, speed & agility, and elevated customer experience are fuelled by AI-driven automation and the orchestration of business and IT processes.
Automation Everywhere applies technologies like AI and ML to service and operations management, SecOps, DevOps and cloud initiatives, delivering amazing benefits across your business.
Why this tenet is important to business….
There are several challenges for the intelligent automation agenda:
- Businesses struggle with process fragmentation, slowing down transformation.
- IT is overwhelmed by the flood of technology changes and the elevated demand from business to deliver innovative new solutions.
- Skills shortage is a real and present danger to digital transformation.
- Lack of Executive alignment and support can cause transformation and innovation to stall.
- No clear and unified automation and orchestration strategy. Only a third have one.
- Resistance to change.
The key focus areas for the BMC Automation Everywhere Tenet maps nicely to the latest Gartner Market Guide for Service Orchestration and Automation Platforms (SOAPs).
Four Focus areas to drive your automation everywhere agenda:
Automation today is highly fragmented, but over the course of the next five years, these four main segments that have AI at the core will emerge:
- Hyper Automation is the automation of systems to drive even greater efficiency and reduce the chance of errors or issues across IT and OT, led by RPA and business process management, or BPM.
- AI for IT operations, or AIOps, supports full stack monitoring with observability and evolves to automated, intelligent actionability.
- Enterprise service management supports automated IT service management (ITSM) and extends to service and asset management with collaborative AI/virtual assistants as the core component.
- The evolution of DevOps to Enterprise DevOps.
The fusion of AI and Machine Learning (ML) with automation is a major focus for businesses all round and is being looked at in support of the three central themes of the ADE – actionable insights, business agility, customer centricity
What is your Automation Goal?
AI-powered service management to drive faster resolution
Automated, AI-driven service management (AISM) capabilities enable faster, more accurate, and more efficient ways of delivering service innovations.
- Migrate to modern service management for a 361% ROI
- Boost agent productivity and resolve tickets faster
- Maximise employee self-sufficiency with customer-quality experiences and intelligent self-service
BMC Helix Cognitive Automation capabilities
Real-time operational insight, anomaly detection, root cause isolation, and remediation
Leverage artificial intelligence for IT operations (AIOps) to identify patterns in monitoring and capacity, data across IT operations, and DevOps environments for real-time, enterprise-wide insights.
- Minimise service downtime with context-based anomaly detection
- Lower MTTR with automated event correlation and management
- Reduce event noise for clear visibility to critical issues
- Use service-centric root cause isolation to take corrective action and optimise performance and availability
AIOps Automation Examples
Application and data workflow orchestration
Application workflow as a service, available where you need it, when you need it.
- Deliver business-critical services in production on time, every time
- Orchestrate application and data workflows for on-premises, hybrid, and multi-cloud infrastructures
- Accelerate business agility, collaboration and new technology adoption by integrating into any DevOps automation tool chain with ‘as-code’ interfaces
Typical Workflow Orchestration Examples
Refer to our previous article on the many different routes to automation where we explained different angles to deliver automation everywhere. This article will help you pick the right focus areas for your automation journey.
Positive Outcomes when you practice the Automation Everywhere principles:
- Optimise resource and skills investment
- Increase capacity on demand
- Increase speed of service delivery and support
- Maximise accuracy
- Maximise availability
- Improve business process compliance
- Improve controls
- Improve auditability
- Enhance security
- Deliver business intelligence
Enable digital transformation
Business, industrial and technology processes, tasks and workflows must be orchestrated, controlled, and executed by software, to augment or possibly replace human analysis, judgement, decisions, and control.
The Automation Everywhere Tenet has a direct and positive contribution towards each of the other tenets.
To be successful, your organisation needs to achieve operational excellence across all five technology tenets. This is how you become an Autonomous Digital Enterprise.
If you want to learn more about the benefits of BMC’s Automation Everywhere Tenet, please reach out to André Esterhuysen at New Island Technologies.
